Job Description

Traffic Controller

Key Responsibilities:

  • The Traffic Controller is notified and creates resource plan that will ensure that the work will be completed within the Clients deadlines while allowing ample time to get the work done to the expectations of the Client
  • Traffic Controller need to ensure the team is properly tracking against the resource plan and allocation, highlighting if any issue around over or under booking to the Management
  • Makes sure each staff member knows the assignments that they need to complete and the due dates. Acts as the mediator between all Account Managers and Project Managers to establish and re-evaluate priorities
  • Reviews workloads with Account Manager, Project Management / Front End / Back End departments' Managers on regular basis and adjusts assignments as needed making sure that the appropriate talent is used and workloads are evenly maintained
  • Make adjustments to resource plan for each project and overall workload as job demands change
  • Develop annual resource plan and update monthly based on the committed project and pipeline, keep senior management and HR informed about the resource requirement and allocation
  • Keeps in contact with all department heads regarding current deadline status and any issues that may need client's or Senior Management's attention.
  • Develop weekly resource utilisation report to share Senior Management team and highlight issues needs immediate action
  • Coordinates with the Senior Management and HR on all outsourced requirements and the scheduling and delivery of those resources


Skills & Experience:

  • 3-5 years of agency traffic experience
  • Excellent communication skills and the ability to interact well with multiple departments
  • Advanced knowledge of Microsoft Word and Excel
  • Degree qualified
  • Have great relationships with the internal project teams, so that people want to work with and for you
  • Be responsible for ensuring that senior management and relevant team members are kept up to date on project status and allocation
  • Manage conflicts and issues effectively, and seek guidance from senior management on any potentially sensitive or difficult situations
  • Be commercially aware and cost conscious